One weekend, Jacob was driving home from visiting his dad, talking to his cousin on the phone. He was completely off work and honestly wasn't planning to stop anywhere. Then he saw it. A blue tarp flapping in the wind on a roof that was obviously in bad shape. He kept driving for a few seconds, but something wouldn't let him go. He turned around, knocked on the door, introduced himself, and met Brandy. She explained that two other roofing companies had already come out and weren't able to get her anywhere. The roof was leaking in four different areas, ceilings were starting to sag, and paying out of pocket simply wasn't an option for their family. Jacob told Brandy that Action Exteriors' process is different. His team thoroughly documents storm damage, builds a proper scope of work based on what the roof actually needs, and stays involved every step of the way. They documented the damage and got to work. It wasn't a straightforward process, but Jacob and his team stayed with it, and in the end the full scope of work was addressed. Not just the roof, but the gutters, interior repairs, and exterior painting too. Since the home was already being transformed, Brandy decided to go with a beautiful black roof and matching black gutters. The team even painted the garage door and vents black to tie it all together. The transformation was incredible. The family went from living under tarps with active leaks to having a home they're proud of again. For Jacob, what means the most isn't just the finished product. It's the people. He describes Brandy and her family as wonderful people who simply wanted a safe home to raise their family in. Being able to stand beside them and help deliver the result they needed is exactly why he loves what he does.