Long-time customer stories hit a little different, and Sam is one of those customers who’s been with us through it all. We first replaced Sam’s roof in 2014, then again in 2024. This year, he reached out about his rental duplex in Harker Heights after his tenant found shingles scattered across the yard. We got out there fast for an emergency repair and let him know the wind damage looked serious. Sam filed a claim with Allstate, but the initial inspection only approved part of the roof. Even after meeting the adjuster on-site three separate times, the approval still fell short. During the process, we shared how many homeowners have seen success through appraisal and explained how that option works. Sam decided to move forward with appraisal on his own, avoiding the heavy costs of public adjusters and attorneys. A couple months later, the results came in: full approval for the entire roof. We installed a brand-new roofing system, corrected flashing issues, added ventilation, and backed the whole project with a GAF Golden Pledge Warranty - including 25 years of workmanship coverage. This warranty gives homeowners peace of mind, covering both materials and labor, so if anything goes wrong, repairs are handled at no extra cost. It’s like a long-term safety net for one of the biggest investments in your home! Sam was absolutely fired up about the approval and even more excited once the new roof was complete. These are the wins we love - standing by our customers, doing the right thing, and making sure every home gets the quality it deserves. PM: Jacob Smola