A 5-year-old roof that needed full replacement. The contractor who installed it in 2019 was out of business within a year. By the time we were called, the signs were everywhere — nails backing out at wrong angles, insufficient underlayment overlap allowing water intrusion, and the source of the worst damage: an H-clip never fully driven during the original install that worked its way through the underlayment over five years and opened the roof up to serious leaks. The owner made the right call. Tear it off. Do it right. We documented everything, installed CertainTeed materials top to bottom, and I (NCR Owner) stayed on site most of the day — not because my crew needed it, but because this homeowner had already been let down once. He wasn’t going to feel that way again. Proud of the work. Proud of my guys. For the agents in my network — when a roof flags on inspection and the original contractor is gone, that’s not a dead deal. It’s a phone call. We’ve handled it before and we’ll handle it again.